Introduction

The Castel Constables and Douzaine are committed to protecting your personal information when you use our services and website. This Privacy Statement relates to our use of any personal information you provide through the Castel Constables and Douzaine website.

In order to provide you with the best experience, we are sometimes required to collect information about you.

The Castel Constables and Douzaine are committed to safeguarding your personal information. The material contained on the website is for information only and does not constitute legal or other advice. The Castel Constables and Douzaine will act in accordance with the requirements of The Data Protection (Bailiwick of Guernsey) Law, 2017.

Questions

What information will the Castel Constables and Douzaine collect about me?

When you sign up to participate in or receive a service from the Castel Constables and Douzaine we may ask for personal information about you. This can consist of your name, email address, telephone details and postal address. By entering your details in the fields requested, you enable the Castel Constables and Douzaine to provide you with the services you selected.

The Castel Constables and Douzaine also uses cookies and collects IP addresses, this information is not used to develop a personal profile of you.

How will the Castel Constables and Douzaine use the information they collect about me?

The Castel Constables and Douzaine may collect personal information when you contact the office of the Castel Constables and Douzaine either in person, by phone, in writing, by email, or by the website.

Data is collected to enable us to process your enquiries, complaints or to provide you with relevant Parish services. We will collect and hold information which may include your name, contact details, title, address, property or ownership details. We may also process your financial information in relation to the payment of Parish Rates, Dog Tax, Mooring Fees, Bornements, Liquor Licences and Hire fees.

When will the Castel Constables and Douzaine contact me?

The Castel Constables and Douzaine may contact you where you have opted to receive further correspondence and in relation to a payment you have made to the Parish.

Will the Castel Constables and Douzaine share my personal information with anyone else?

We will keep your information confidential except where disclosure is required or permitted by law (for example to government bodies and law enforcement agencies). The Castel Constables and Douzaine does not transfer any personal data to commercial companies or other organisations. We collect this information to help us perform our parochial responsibilities including the collection of Rates, hiring of Parish property and compliance with the legal obligations of dog tax collection, boat moorings, and hedge/stream inspections.

The Castel Constables and Douzaine maintains continuous logs of its web server activity. These log files include the details of website users’ IP addresses, browser type and page last visited, etc. The log files are used to analyse how the website is being used by visitors and may be kept in an anonymised form for historical records.

The Castel Constables and Douzaine website uses hosted web analytics software. This hosted service is provided and managed by a third-party company Issuu. They use a number of ‘cookies’ (a text file sent to users’ computers as they browse our website) to help analyse how users navigate our website. The information generated by the cookie regarding our website (including IP addresses) will be anonymised and transmitted to and stored by Issuu on servers that may be hosted in the United States. Issuu will use this information for the purpose of evaluating use of our website, compiling reports on website activity for website operators and providing other related services to the Castel Constables and Douzaine.

Offensive or inappropriate content on the Castel Constables and Douzaine website

If you post or send offensive, inappropriate or objectionable content anywhere on the website or to the Castel Constables and Douzaine, or otherwise engage in any disruptive behaviour on the website or by email, the Castel Constables and Douzaine may use your personal information to stop such behaviour.

Where the Castel Constables and Douzaine reasonably believes that you are or may be in breach of any of the laws of Guernsey (e.g. because content you have posted may be defamatory), we may use your personal information to inform relevant third parties or law enforcement agencies about the content and your behaviour.

How long will the Castel Constables and Douzaine keep my personal information?

We will hold your personal information on our systems for as long as is necessary for the relevant service you require. Where you contribute to the Castel Constables and Douzaine through email we will generally only keep your content for as long as is reasonably required for the purpose(s) for which it was submitted.

Does the Castel Constables and Douzaine’s have a Data Protection Officer?

The Castel Constables and Douzaine’s  has a Data Protection Officer who is responsible for matters relating to privacy and data protection. The Data Protection Officer can be emailed at DPO@castelparish.com

Can I find out what personal information the Castel Constables and Douzaine hold about me?

You have the right to access any of the information that we hold on you. You have the right to have any inaccurate information corrected and you have the right to object to the use of your information for direct marketing. To exercise these rights, please contact us by writing to the Castel Constables at the address shown on the contact page of our website or email us at Constables@castelparish.com

Changes to the Castel Constables and Douzaine Privacy Statement

This Privacy Statement may be updated from time to time so you may wish to check it each time you email or submit personal information to the Castel Constables and Douzaine website